Refund policy

Return Window

You may request a return or exchange within 7 days of delivery. Items must be unused, unwashed, with original tags and packaging intact.

Non-Returnable Items

Innerwear, socks, and accessories (for hygiene reasons)
Items marked "Final Sale" or purchased during clearance
Products damaged due to misuse

How to Request a Return

Email us at [support@colinguest.com] or use the Contact Us page with your order number and reason for return.
Once approved, we'll share pickup/drop-off instructions.
Items are inspected on receipt; approved returns are processed within [5–7] business days.

Refunds

Refunds are issued to the original payment method within [5–7] business days of approval.
For prepaid orders, refunds go back to the source account/card.
For COD orders, refunds are issued via bank transfer or store credit (you'll be asked for bank details).
Shipping charges (if any) are non-refundable, except in cases of a wrong or defective item shipped by us.

Exchanges

Size or product exchanges are subject to stock availability. If the requested item is unavailable, we'll issue a refund or store credit instead.

Damaged or Wrong Item Received

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or full refund.